Complaints & Disputes

Last updated: 2026-05-23

How to raise service, billing, or privacy complaints.

1. Email support first

Most issues are resolved by emailing support@pmstructure.com. Include your order email, region, offering ID, and a clear description of the problem.

2. Billing disputes

For unexpected charges, failed access after payment, or renewal issues, contact support before initiating a chargeback so we can investigate and fix the account.

3. Privacy complaints

For data protection complaints, email support@pmstructure.com with subject “Privacy complaint” and your country. EU/UK users may also contact their supervisory authority: see regional privacy addenda at [/legal/privacy](/legal/privacy).

4. Accessibility barriers

Report accessibility issues under [Accessibility](/legal/accessibility). We aim to respond within 10 business days.

5. Escalation

If support cannot resolve your complaint, ask for escalation in your email thread. We document serious complaints and respond in writing where appropriate.

6. Contact

For questions about complaints, email support@pmstructure.com with your region and order email if applicable.